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Frequently Asked Questions

You may find some answers to your questions before you purchase your KNOWME ID below

What is KNOWME?

KNOWME is a modern version of the medical ID bracelet. It allows you to keep a full, accurate, up-to-date, and fully private medical record with you — anytime, anywhere, and in any situation. 

Who needs a KNOWME?

Everyone should have access to their complete and accurate health records whenever and wherever 

How does a First Responder or Medical Professional access my KNOWME?

A First Responder or Medical Professional can access your health information by scanning your KNOWME with their phone, tablet, or computer. 

How is KNOWME different that other medical IDs?

KNOWME not only is useful in medical emergencies but is also useful in day-to-day interactions with your healthcare providers.  Many times, information isn’t relayed from one doctor to another doctor or isn’t kept in a clear concise format in your doctor’s health record.  KNOWME offers a clear, concise format and allows you to determine which information you would like to be shared, and which information you would like to remain private. Additionally, KNOWME offers you your very own Patient Advocate to help you keep all of your information up to date.

Is there an app?

KNOWME is web-based and will work on all devices, so there is no app download required.

What size will I need?

KNOWME is one size fits all.

Can I purchase a KNOWME as a gift?


Can I cancel or change my order?

We process orders as quickly as possible, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email us at

Is my information safe & protected?

100% yes.  We feel that if you are trusting us with your information, we aren’t about to jeopardize that trust by sharing your personal information with others.  As healthcare providers by day, we take protecting your information seriously. KNOWME is a HIPAA-compliant solution, which means that KNOWME is built and maintained using the most stringent security measures. We utilize technical, contractual, administrative, and physical measures to protect unauthorized access, including secure servers, SSL, & encryption.

How do I get started?

Visit and choose the plan that is right for you.

Is the KNOWME wristband latex free?

The KNOWME ID is made from a fashionable silicone compound and is completely latex-free.

What is the status of my KNOWME?

Once your order has shipped, you will receive an email with a tracking number to track your package.

How much is shipping?

Shipping is free to anywhere in the United States. 

Can I have more than one KNOWME?

Yes, you can have multiple KNOWME IDs linked to the same KNOWME personal health record.

Didn’t find an answer?

If your questions were not answered feel free to ask us directly. Our team will respond promptly.